CRM Software includes various facets which relate directly to one another:

• Front office operations: Direct interaction with customers.
• Collaborative: Direct communication with customers not involving sales representatives.
• Operational: The automation or help of customer processes involving sales representatives.

Characteristics of Our Best CRM Software as Follow:

• Safety.
• Courtesy.
• Reliability.
• Competence.
• Consideration.
• Accessibility.
• Communication.
• Responsiveness.
• Recognizing the customer.
• Leverages Internet standards.
• Makes the sales process simple.
• Supports you for long-range growth .
• Creates a better customer experience.
• Gives the right info to the right people.
• Gives perfect visibility to your business.

There are Significant Business Benefits of CRM Software Include:

• Long term profitability.
• Maximization of opportunities.
• Enhanced customer satisfaction.
• Growth in numbers of customers.
• Enhanced access to a source of information.
• Ensuring that the focus of the company is external.
• Decrease costs, because the right things are being done.

Focus on Building Relationships:

• Evidence of corporate help.
• Customers being recognized.
• Building value of relationship.
• Recognition being based on customer focus.
• Culture of exceeding of customer requirement.
• Managing the people impact on the culture of the company.

Customer Base:

• Customer information can be updated but deletion is prohibited.
• A list of the customers is maintained. The customer information is accessed from anywhere through out the project .

Customer Enquiry:

• A dynamic explore option will be provided to explore a quotation.
• From the enquiry interface a link will be provided to the customer.
• The customer perhaps request for a product by modifying some of the specifications.
• Each enquiry will have number and date, customer name, product code, address, unit price of the product, and quantity requested.